COVID Policies
AAA is committed to safety and has updated all policies and procedures to the highest standards. We are taking precautions to limit potential viral spread. Our COVID-19 guidelines are based on recommendations from the Association of Canadian Mountain Guides’ Covid-19 Recommended Best Practices, and the Worksafe BC Covid-19 Management guidance.
We look forward to exploring the mountains with you soon.
Dear Guest,
AAA Backcountry Guides is committed to the health and safety of our clients, guides, their families and greater communities. As such, we have been working hard to stay informed regarding the latest guidelines from our government so that we can ensure our clients stay healthy, and to also maintain a high level guest experience.
We are dedicated to providing a safe, fun and inspiring trip for you. Please rest assured we will be following the highest standards and protocols surrounding Covid-19 and safe operating procedures now and into the future.
Please have a look at what we are doing at AAA, our updated policies and commitments to safety below.
We look forward to exploring the mountains with you soon.
Ty Mills
ACMG Ski Guide ( Splitboard ) , Hiking Guide
CAA Professional Member
Director/Head Guide
Our waiver has changed. Please read it over and ensure you understand and acknowledge these changes. Despite all precautions, one or more may still contract the virus.
What We'll Do As A Team
- We will be respectful of the situation. Anyone who is feeling ill, please STAY HOME.
- We will ensure physical distancing during our safety briefings, and during the course of the tour as much as possible.
- Our safety briefings will always include a summary mention of our COVID-19 guidelines.
Guide Responsibilities
- All guides must ensure they are feeling well prior to guiding with us. They are required to disclose to management any symptoms of, or potential exposure to, COVID-19.
Guest Responsibilities
- All guests must ensure they are feeling well and have had no known exposure to or symptoms of COVID-19.
- Guests will be asked to complete a declaration of health and exposure prior to joining trips. DO NOT COME if you are in a known contact or have symptoms of COVID-19.
- We strongly recommend that our guests should not have travelled outside Canada within 14 days of the commencement of the course or trip.
- Guests will be asked to come prepared with their own gear (helmets, goggles, etc.).
First Aid & Emergency Response
- We will carry extra masks and gloves in our first aid kits.
- We will use an approved mask, gloves and eye protection for all first aid situations.
- We will dispose of mask and gloves after use.
- If rescue is required, we will ensure the victim is masked.
Operations
- Client’s and guide’s records will be kept for the foreseeable future to ensure ease of case tracing if such information is required.
- All gear that may come within a 2 meter range or physical contact with any guest or guide will be cleaned to recommended specifications or isolated for 72 hours.
Links
- Association of Canadian Mountain Guides’ Covid-19 Recommended Best Practices
- Worksafe BC Covid-19 Management guidance.
Policies
Thank you for choosing All Aspects Alpine. Below are our policies. Please read and understand before paying your deposit or final payment.
Please fill out our registration form on our website. In order to book a trip with us, you need to pay a deposit. This deposit is required to reserve a spot on a course or backcountry guided trip. The deposit will be 50% of the total for the course or guided day. Once we have a deposit then you have a spot. The remainder of your fee is due 60 days before the start of your trip or the course. If the course or trip you want to book is within 60 days, then 100% payment is due.
Included Services
- Included in the price is pre-trip planning and information.
- Support and information on all the amazing opportunities the Columbia Mountains have to offer.
- Expert local guiding or avalanche instruction from Association of Canadian Mountain Guides and Canadian Avalanche
- Association Professionals.
- Group rescue equipment, including emergency communication devices, 1st aid equipment, maps and GPS devices.
Services Not Included
- Travel to and from ski touring and avalanche course locations.
- Lift tickets at any ski resorts used to access backcountry.
- All gear needed for ski touring, including beacon, shovel, probe, skis/snowboard,boots, touring bindings and all other gear.
- Gear can be rented from Higher Ground Sports in Golden B.C. or Revelstoke Powder Rentals in Revelstoke B.C.
- Food and snacks are also not provided by AAA.
- It is customary in the ski guiding industry to provide a gratuity to guides for exceptional service, this is not included in the price.
- 5% GST will be added to all prices at the time of billing.
- Please see the Cancellation and Emergency Medical Insurance section below as these are not included in our services.
Cancellation Policy
Cancellations must be submitted in writing by email to allaspectsalpine@gmail.com and will only be recognized once received by AAA Backcountry Guides.
General Cancellations
Greater than 60 days from start date
- The deposit will be refunded in full
60 to 14 days prior to trip commencement
- The deposit amount will be forfeited
Less than 14 days
- The full trip amount will be forfeited
For larger trips where AAA Backcountry Guides is contracting third party companies such as huts, helicopter, and transportation, associated costs will be forfeited based on the respective cancellation policy of each third party.
If AAA Backcountry Guides cancels a trip for reason within their control prior to the start date, a full refund will be provided. If AAA Backcountry Guides is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided.
COVID
If a trip is unable to proceed due to COVID restriction or general travel restrictions the following policy will apply.
Greater than 60 days from start date
- The deposit will be refunded in full
60 to 14 days prior to trip commencement
- 75% of the trip balance will be credited for 2 calendar years.
Less than 14 days
- 75% of the trip balance will be credited for 2 calendar years.
Sickness
If a guest feels they are unwell to join the trip or course the following policy will apply.
Greater than 60 days from the start date
- The trip amount will be refunded in full
60 to 14 days prior to trip commencement
- The trip balance credited for 1 calendar year.
Less than 14 days
- 80% of the trip balance will be credited for 1 calendar year.
Why do you charge fees for cancellations?
We charge fees because our guides are in high demand. By booking them and then cancelling you may be putting them out of work that they otherwise would have been able to fill. There is also a lot of work that goes into booking and organizing groups.
What if All Aspects Alpine cancels the trip or course?
On rare occasion, AAA needs to cancel our trip due to extreme weather or avalanche conditions. The last thing we want to do is to put your safety at risk. We will do our best to reschedule on another date, provide a credit or reimburse you 40%.
Fitness and gear requirements.
In order to travel in the backcountry, you need to be fit enough to carry out a full 8 hour day of mountain travel. If you book privately, meaning your group is all together and friends then we can easily tailor the trip and speed to whatever your group needs. If you are unable to participate due to lack of fitness then you are not entitled to a refund. It is also expected that you show up with functioning gear. If your gear is not up to standard and does not function then you are not eligible for a refund. You will receive a list of gear requirements along with the registration form. Please make sure your gear is working before heading out on a course or a trip. It is possible to rent gear from Higher Ground Sports shop in Golden, or if in the Revelstoke area, Revelstoke Powder Rentals
Cancellation and Emergency Medical Insurance
All Aspects Alpine is pleased to recommend Trip Cancellation Interruption Insurance from Acera Insurance. At an approximate cost of 5% of the total cost of your trip, it is a bargain for your added peace of mind. Note that insurance should be purchased when you make your initial booking payment for your adventure. We recommend that visitors to Canada and Travelling Canadians out of their home province purchase Emergency Medical Insurance to protect against unexpected hospital and physician’s expenses if you have a medical emergency. This covers sudden and unexpected illness and injury and it includes air and ground ambulance/evacuation to the nearest medical facility. Please follow this link below for a quote for insurance coverage from our preferred provider Acera Insurance.
Liability and Waivers
In order to travel in the backcountry with All Aspects Alpine, you are required to sign our backcountry travel waiver. This waiver is similar to waivers used at other Canadian ski resorts and backcountry operations. You will receive a waiver via e-mail. Please read over and familiarize yourself with it, you will need to sign the waiver in the presence of a representative of All Aspects Alpine. You are required to sign this document before going on any backcountry trip. We will present it to you at the start of your trip or course. Anyone who refuses to sign the waiver is not eligible for a refund.
